Frequently asked questions about Registration
During the order I have selected to pay via money transfer. Now I can not find the bank details anymore.
Account Holder/ Recipient: element 5 AG
Address of Recipient:
element 5 AG, Vogelsanger Str. 78, 50823 Köln, Deutschland
Acount Number: 692 77 506
Bank Number: 370 100 50
Bank Name: Deutsche Postbank AG (Postbank Köln)
SWIFT / BIC: PBNKDEFF370
IBAN: DE60 3701 0050 0069 2775 06
Reason for payment: Order Number: Your purchase order number How long will it take after ordering that I get my license?
I you have paid with a credit card you get usually your license file with in one hour. If you have paid via money transfer, it may take up to 5 days. I have downloaded my license file, but I see numbers and some characters
Please right-click at the link and select Save As. When the download has finished double-click the file to start it. I have received my license file. How to use it to register my Mobile Master?
1.
Make sure Mobile Master is installed. If not download the installation and execute it.
2.
Copy the license (license.mmlic) file you have received from you email program e.g. to the desktop and double-click at it. Or copy the file to the directory where Mobile Master is installed. I have not received my license file yet, although the money is already transfered
You have ordered via the online form (ShareIt/digitla river)
When the order process is completed successfully you will get a confirmation e-mail from ShareIt/element5.
After your credit card is charged or your payment is received by ShareIt/element5, you will get an additional e-mail with a download link for your license file. For further requests, please contact ShareIt:
+49 (0) 221 310880
support@shareit.com
ShareIt is processing all orders.
I have received an email with a download link to the license file. What to do?
Download the file (license.mmlic) using the download link. Use right-click and select save as.
Run the downloaded file or copy the file to the directory where Mobile Master is installed.
The license is not recognized, although the license file is in the Mobile Master directory?
You should have received an email with the license.mmlic file.
Copy that file to your windows desktop and double click at it: Mobile Master is started and installs the license.
After that, when Mobile Master is now registered you can remove the file from the desktop. May I use Mobile Master on more than one PC?
Yes, you can use Mobile Master on up to 3 PC which are mainly used by you. I need a new license file, because e.g. I have lost my license file or I made a new installation on my PC.
Please use the following link After an update my registration has gone and I have only the test version
Updates are free for at least one year.
If you install an update and have a license file older than one year, Mobile Master will start as light Edition. Though you get the Standard or Professional Editon as upgrade.
click here for details. I have a registration key, but I can not enter it
Since version 5.2 there are no longer registration keys. Now there are license files. See question above. I copied my license file (license.mmlic) in the Mobile Master program directory but Mobile Master is still in evaluation mode and not licensed
Please copy the license file (license.mmlic) to your desktop and start this with a double click.
Mobile Master should start and register.
If so you can remove the file from the desktop.
If not please use the form:
http://www.mobile-master.com/support/newreg.html
Note: Please have always a backup of your license file in case e.g. your harddisk got defective. How long is a license valid
Licenses are not time limited. You can use the version you have ordered as long as you want to.
Updates are at least free for one year. The Mobile Master updater informs the user whether an update is free or an update license is required.